Privacy
Policy

01 Who we are

The website wenak.net is owned, maintained, and operated by Ember Journeys FZCO (trading as Wenak), the company named on our registered trade licence, based in Dubai, United Arab Emirates. In this policy, "Wenak", "we", "us", and "our" refer to Ember Journeys FZCO.

02 What information we collect

We collect only what we need to arrange your trip and communicate with you:

• Contact details: name, email address, and mobile or WhatsApp number.
• Booking details: departure city, travel dates, number of travellers, hotel tier, excluded destinations, and gift details where relevant.
• Traveller details required to issue travel documents: passport information, date of birth, nationality, and similar personal information, collected through a secure link.

This information is personally identifiable information (PII). We treat it as confidential.

03 Your credit and debit card details

3.1 Wenak does not store your credit or debit card details. Payments are processed by a secure, PCI-compliant third-party payment gateway. Your full card number is entered directly with the payment provider and is not held on our systems.

3.2 Your card details are not passed to any third party by us, other than to the payment gateway strictly for the purpose of processing your payment.

3.3 Your credit or debit card details and your personally identifiable information will never be sold, shared, rented, or leased to any third party.

04 How we use your information

We use your information only to: arrange, confirm, and deliver your trip; issue your booking confirmation and travel documents; respond to your enquiries; process payments and any refunds; meet legal and regulatory obligations; and, where you have not opted out, send you information about your booking. We do not use your information for any unrelated purpose.

05 We do not sell or share your data

Your personally identifiable information and your card details will not be stored, sold, shared, rented, or leased to any third parties. We share the minimum necessary information with the airlines, accommodation providers, and payment gateway involved in delivering your specific trip, solely so that your trip and payment can be arranged, and never for their own marketing.

06 Security of your information

6.1 Wenak takes appropriate steps in hardware and software to safeguard the information we collect, including secure connections and restricted access to personal data.

6.2 However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee the security of any information you disclose online, and you provide it at your own risk.

07 Analytics and cookies

7.1 We use PostHog, a product-analytics tool, to understand how visitors use the website so we can improve it. By default, and for every visitor, analytics run in an anonymous, cookie-free mode: no cookies are set, no persistent identifier is stored, and data is held only for the current page in memory. Aggregate pageviews and funnel steps are still recorded anonymously.

7.2 Only if you click Accept on our cookie banner do we enable enhanced analytics, which sets cookies and enables session features that help us diagnose issues. If you click Decline, we stay in the anonymous, cookie-free mode.

7.3 In every mode where session capture could run, all form inputs are masked, so sensitive details such as passport numbers, dates of birth, names, email addresses, and payment fields are never recorded.

7.4 For full detail on the cookies we use, see our Cookie Policy.

08 Links to other websites

Our website may contain links to third-party websites, such as airlines, payment providers, or social media. We are not responsible for the privacy policies or practices of any website we link to. Once you leave our website, we encourage you to read the privacy policy of every site you visit.

09 Retention and your rights

We keep your personal information only for as long as needed to deliver your trip and to meet our legal, accounting, and regulatory obligations, after which it is securely deleted or anonymised. You may ask us to access, correct, or delete your personal information by emailing support@wenak.net, and we will respond in line with applicable data-protection law.

10 Changes to this policy

Wenak may revise this Privacy Policy and its Terms and Conditions periodically. Any change becomes effective immediately once it is posted on this website, so please review this page from time to time. Your continued use of the website after a change is posted means you accept the updated policy.

11 Contact

Ember Journeys FZCO (trading as Wenak)

Email: support@wenak.net

Phone and WhatsApp: +971 50 910 3435

Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. P.O. Box 342058.